Compliance Center
Compliance is operational, not paperwork.
Every service line is designed to meet the insurance, privacy, and reporting standards that agencies, payers, and enterprise partners require.
Program Pillars
How we stay audit-ready.
VERIFIED
Insurance & Liability
Commercial auto, hired/non-owned, general liability. Certificates issued on request per contract.
MANUAL
HIPAA-aware Medical Ops
Chain-of-custody, temperature-controlled handoffs, minimum-necessary PHI, BAA available for covered entities.
VERIFIED
Data Protection
Row-level security, encrypted transport, least-privilege service roles, audited admin actions.
MANUAL
Driver Compliance
MVR, background, drug screen, medical card, safety training tracked in the driver record.
MANUAL
DOT & Local Regs
Operating under applicable state and federal transportation rules; DOT authority scoped to service tier.
VERIFIED
Audit & Reporting
Immutable audit logs on sensitive tables, exportable reports for agency and payer partners.
Frameworks & Standards
What we align to.
HIPAA (medical courier)FMCSA / DOT (as applicable)DSS partner protocolsPCI-DSS SAQ-A (payments via Stripe)OSHA general dutySOC 2 principles (internal)
Incident response
Every incident is logged with correlation ID, driver, order, and timeline. Partners receive a written summary within one business day.
Vendor & subcontractor review
Independent contractors and vendor drivers meet the same insurance, MVR, and training thresholds as employed drivers.
Note: Certification and audit artifacts are shared with contracted partners under NDA. Request via the contracts team.
Need documentation?
COIs, BAAs, W-9, and capability packets on request.