Safety & Compliance

Safety is the operating system.

Compliance-conscious, agency-ready transportation built on documented standards — from driver screening to incident reporting.

Program Pillars

What our safety program covers.

Driver Screening

Criminal background, MVR review, identity verification, reference checks.

Onboarding & Training

Defensive driving, customer dignity, child & vulnerable-rider handling, HIPAA orientation.

Drug & Alcohol Policy

Pre-employment, reasonable suspicion, and post-incident testing program.

Vehicle Inspection Program

Daily pre-trip checks, scheduled preventative maintenance, defect tagging.

HIPAA-Conscious Operations

PHI minimization, secure trip records, confidentiality acknowledgements.

Documentation Standards

Trip manifests, signature/photo proof, exception coding, retention.

Incident Reporting

Defined chain-of-notification, partner-agency reporting timelines, root-cause review.

Insurance Readiness

Auto liability, hired/non-owned auto, and umbrella coverage scoped to operations.

Audit & Continuous Review

Quarterly internal audits, partner scorecard reviews, corrective action loop.

Training Matrix

Documented, recurring, auditable.

ModuleWhenRecurrence
Defensive DrivingOnboardingAnnual
HIPAA AwarenessOnboardingAnnual
Child & Vulnerable RiderOnboardingBi-Annual
Bloodborne Pathogens (Courier)OnboardingAnnual
Emergency ResponseOnboardingAnnual
Customer Dignity & De-escalationOnboardingAnnual
Credentials & Posture

What we carry and what we're building toward.

Active Today

  • Commercial auto insurance
  • Background-screened drivers
  • Documented safety SOPs
  • Incident reporting framework

In Progress

  • Medicaid broker credentialing
  • DSS provider onboarding
  • DOT/USDOT registration scope review
  • SOC-aware data handling for ShiftIQ
HIPAA-ConsciousBackground-CheckedDrug & Alcohol PolicyInsuredDocumented SOPs
Note: Compliance posture evolves as services scale. Certain programs require credentialing, insurance and contract review before activation.